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FAQs
You ask, we answer
We know sometimes insurance can feel overwhelming, so we have put together some of our frequently ask questions to help you on your journey to insuring the things you care about.
Bike Policies
Some of the insurers we deal with can cover your bike for rider training and track days. Please let us know if you want this cover. Approval is required from the insurer before cover can be set up, this can be done via our website. We require at least 2 days working notice prior to the event to ensure we can get approval sorted.
It pays to check your schedule. Most of our Comprehensive Insurance policies automatically include roadside assistance designed specifically for motorcycles and are available to policy holders 24hrs 7 days a week.
Both types of policy will have a “Sum Insured” that is nominated when you take out or renew your policy. The difference is in how that Sum Insured affects what you receive as a payout if your motorcycle is stolen or written off in an accident.
With a Market Value policy, the insurer will pay out either the Sum Insured or the motorcycle’s pre-accident value (determined at the time of claim), whichever is the lesser.
With an Agreed Value policy, the Sum Insured is agreed by the insurer to be the valuation of the bike at the start of the policy, and this is the figure that is paid out regardless of what the motorcycle’s pre-accident valuation may be.
The Agreed Value is normally adjusted at renewal time, whereas many Market Value policies aren’t. This means that with Agreed Value you are only paying for the cover that you get, whereas with a Market Value policy that isn’t annually adjusted you can often be paying premiums based on a Sum Insured that is much higher than you could hope to be paid if the motorcycle is written off.
Car Policies
Yes we do have a monthly option. This does attract an extra cost due to fees and interest. The premium is financed via our our sister company, KIWI PREMIUM FUNDING LTD.
Get in contact with us as soon as you can. We will send out a claim form or you can download the claim form direct from here.
Once completed please send it to us for processing.
The completed form can be emailed to admin@kiwibike.co.nz or faxed to 06 759 4112
We believe that the claims side of our business is the most important part and it is our mission to get you back on your bike as soon as possible.
You can find more information about our claim system by clicking on the claim link on our home page.
As brokers we have access to several policy options and will be able to provide the best advice to suit your needs. We have also built up great relationships with our insurers, and this means we are able to provide great service to our customers.
The premiums we quote are often lower than what you can get by going direct! This is because we arrange extra discounts which we pass on to our clients.
Claims
Get in contact with us as soon as you can. We will send out a claim form or you can download the claim form direct from here.
Once the claim form is completed please send it to us via email claims@kiwibike.co.nz or Post to PO Box 8009, New Plymouth
We believe that the claims side of our business is the most important part and it is our mission to get you back on your bike as soon as possible.
You can find more information about our claim system by clicking on the claim link on our home page.
- Date
- Time
- Location
- Witnesses
- Police acknowledgement or event number
- Other Drivers Name
- Contact Number
- Address
- Vehicle Make/Model/Colour/Registration number (take photos if you can)
- Insurance Company
- Damage (take pictures if you can)
An excess is an amount you must contribute towards the cost of repairs, or payment of a total loss settlement for each event that you have made a claim for. In some events this cost may be waved.
If anyone involved in the accident has been injured or if the accident is impeding traffic, contact 111 immediately. If there are no injuries, contact us on 0800 629 253
other
Yes we do have a monthly option. This does attract an extra cost due to fees and interest. The premium is financed via our our sister company, KIWI PREMIUM FUNDING LTD.
If you have sold your bike, or no longer wish to be insured then head to the my policy tab and we will process this.
The policy cancellation will be processed in accordance with your insurers terms and conditions located in their Policy Wording.
Refunds are paid directly to your account so please include your account details.
As brokers we have access to several policy options and will be able to provide the best advice to suit your needs. We have also built-up great relationships with our insurers, and this means we are able to provide great service to our customers.
The premiums we quote are often lower than what you can get by going direct! This is because we arrange extra discounts which we pass on to our clients.
Still have questions?
If you are still unsure or have any further questions then contact one of our friendly team.
Call us 0800 629 253 or email admin@kiwibike.co.nz